VoiceNova

🍪 Cookies Policy for VoiceNova

Effective Date: July 18, 2025
Last Updated: July 18, 2025

This Cookies Policy outlines how Omega Logic LLC ("we", "us", or "our") uses cookies and similar technologies on the VoiceNova AI platform, built on Next.js with Supabase authentication, and integrated with third-party services such as Google Analytics, Sentry, Google/Microsoft Calendars, Salesforce, GoHighLevel (GHL), and n8n.

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. Cookies help websites remember information about your session, preferences, and activity to enhance your experience and functionality.

2. Types of Cookies We Use

a. Essential Cookies

These cookies are critical for the core functionality of our services and cannot be disabled. They include:

    Session management and authentication via Supabase
    Protection against CSRF and unauthorized access
    Load balancing and routing

b. Performance and Monitoring Cookies

These cookies help us monitor and improve service performance, stability, and user experience:

    Google Analytics: Tracks user activity, traffic sources, bounce rates, and engagement
    Sentry.io: Tracks application errors, performance bottlenecks, and bugs across user sessions

All data is aggregated and anonymised where applicable.

c. Functionality Cookies

These cookies remember user settings and choices to provide a more personalised experience (e.g., timezone, language, UI preferences).

3. Third-Party Integrations and Cookies

We integrate with multiple third-party platforms to enable advanced automation and scheduling features. These platforms may set their own cookies or store access tokens as part of OAuth or API-based interactions:

a. Calendar and Scheduling Integrations

Google Calendar & Microsoft Outlook Calendar

We store access tokens securely to enable calendar syncing. These are not shared or used outside the platform functionality.

b. CRM and Marketing Platforms

Salesforce, GoHighLevel (GHL)

Data shared includes contact data and conversation history for automation and reporting. No cookies are set from these platforms unless you interact directly with their widgets or redirects.

c. Workflow Automation

n8n

We use n8n for backend automation (e.g., webhook triggers, third-party syncs). This service does not place frontend cookies but may handle data passed from your session internally.

4. How We Use Cookies

We use cookies to:

    Authenticate users securely using Supabase
    Maintain login sessions and user states
    Monitor product usage and performance
    Integrate seamlessly with external tools and services
    Improve overall user experience and support

We do not store sensitive personal data such as passwords or payment card numbers in cookies.

5. Data Sharing and Use

    We do not sell or rent cookie-collected data to third parties
    Analytics and session data is shared with services like Google Analytics and Sentry only to improve platform performance
    OAuth tokens for calendar and CRM integrations are encrypted and stored securely
    All integrations follow Least Privilege access and Limited Use policies (e.g., Google API Services User Data Policy)

6. Managing Cookies and Preferences

You can control or disable cookies through your browser settings:

    Block or allow all cookies
    Delete cookies after each session
    Manage cookie preferences on our cookie consent banner

Please note: Disabling essential cookies may limit access to some core functionalities.

Here are browser-specific help links:

7. Cookie Duration

The cookies we use may be:

    Session cookies: Expire when you close your browser
    Persistent cookies: Remain until they reach a defined expiry date or are manually cleared

Supabase session cookies generally expire after 1 hour or upon logout, depending on your configuration.

8. Updates to This Policy

We may update this Cookies Policy to reflect changes in legal requirements or technical enhancements. You'll be notified of material changes via a banner or email, and the effective date will be revised accordingly.

9. Contact Us

If you have any questions or concerns regarding cookies, tracking, or your data rights, please reach out to us at:

support@voicenova.ai
+1 (415) 704-6364
Omega Logic LLC
8 The Green STE A, Dover, DE 19901 United States