📜 Privacy Policy for VoiceNova

We process collected information for the following purposes:

To operate and maintain the VoiceNova AI Platform
To enable AI-powered call handling and routing
To schedule appointments using calendar integrations
To provide support, notify users, and improve functionality
To enhance product performance and AI training
To comply with legal and regulatory requirements
To prevent fraud, abuse, and security incidents

We may process and store voice/audio data solely:

To train and enhance AI voice models
For internal quality assurance
With user consent when audio is retained

We do not sell, rent, or disclose voice/audio data to unaffiliated third parties for marketing purposes.

Where applicable under global privacy regulations (e.g., GDPR), we rely on:

Your consent
Performance of a contract
Compliance with legal obligations
Our legitimate interests

Omega Logic LLC adheres to the Google API Services User Data Policy, including the Limited Use requirements.

We access, store, and use Google user data solely to operate or enhance functionalities like:

Scheduling via Google Calendar
Email parsing or integrations

We do not use such data for advertising, profiling, or resale.

We do not sell personal information. We may share data with:

Trusted service providers and integration partners (e.g., Google, Microsoft, Salesforce, Go High Level, N8N, Zoho CRM, Make.com, Twilio, Eleven Labs, Deepgram)
Legal authorities when required by law
Successors in a merger, acquisition, or asset sale

We retain personal data only as long as necessary:

To provide services and meet legal requirements
To prevent fraud or resolve disputes
For internal auditing and compliance

You may request data deletion or export at any time by contacting support@voicenova.ai

All payments made for our services are final and non-refundable. We do not provide refunds for:

Subscription cancellations
Unused service time
User error during transaction

We implement appropriate administrative, technical, and physical safeguards to protect your personal data. However, no system is completely secure. We encourage you to use strong passwords and protect your account credentials.

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data
Object to or restrict certain processing
Request data portability
Withdraw consent (where applicable)

You can exercise these rights by contacting us at support@voicenova.ai

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top. If material changes are made, we will notify you through the Platform or via email.